Shipping policy
Effective Date: July 1, 2026
1. Introduction
At Equipment For Pros ("we," "us," or "our"), we are committed to providing a seamless, reliable, and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased through our website, www.EquipmentForPros.com.
2. Shipping Destinations
Countries We Ship To:
· United States
3. Shipping Costs
Domestic Shipping (United States)
· Standard Shipping: FREE on all orders.
4. Order Processing Time
Handling Time
· Orders are processed within 1–2 business days. Orders are fulfilled Monday through Friday, excluding federal holidays.
Order Cut-Off Time
· Orders placed before 5:00 PM Central Time (CT) will begin processing the same business day. Orders placed after the cut-off time will begin processing on the next business day.
Weekend and Holiday Orders
· Orders placed on weekends or public holidays will be processed on the next business day.
5. Estimated Delivery Time
Domestic Shipping
· Transit Time: 3–5 business days.
· Shipping Days: Monday through Friday
Estimated Total Delivery Time
· Most customers will receive their orders within 4–7 business days, including processing and transit time.
Delivery Notice
· Delivery times are estimates only and may vary due to circumstances beyond our control, including but not limited to:
· Carrier delays
· Natural disasters
· High shipping volumes
· Severe weather
· Other unforeseen circumstances
6. Shipping Methods and Carriers
Reliable Carriers:
· We partner with reputable carriers to ensure your package arrives safely.
· Domestic Carriers: USPS, UPS, FedEx
· LTL Freight Carriers: FedEx Freight, Old Dominion, XPO Logistics, Estes Express, etc.
Shipment Tracking:
· All orders include tracking information, which will be provided via email once your order has shipped.
Insurance:
· Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.
7. Order Tracking
Tracking Information:
· After your order has been shipped, you will receive an email containing:
o Tracking Number
o Carrier Name
o Link to Track Your Package
How to Track Your Order:
· Visit www.equipmentforpros.com/track-order or the carrier's website.
· Enter your tracking number to view the status and estimated delivery date.
Assistance:
· If you have questions or need assistance with tracking, please contact our Customer Service.
8. Delivery Issues
8.1 Delayed or Lost Packages
Delayed Delivery
· If your order has not arrived within the estimated delivery window of 4-7 business days, please contact us.
Lost Packages
· If your tracking information indicates that your package was delivered but you have not received it:
o Verify the shipping address provided.
o Check with neighbors or building management.
o Contact us for further assistance.
8.2 Damaged Packages
Reporting Damage:
· If your package arrives damaged:
o Take photos of the damaged packaging and items.
o Contact us within 30 days at support@equipmentforpros.com.
o Damaged items are eligible for a full refund or replacement, with return shipping covered by us.
Resolution:
· We will work with you to arrange a replacement or refund as appropriate.
9. Missing Items
Reporting Missing Items:
· If any items are missing from your order:
o Contact us within 30 days of receiving your package.
o Provide your order number and details of the missing item(s).
Resolution:
· We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.
10. Return and Refund Policy
Returns:
· Returns are accepted within a 30 day window of receiving your order. We accept returns for both defective and non-defective products.
Conditions for Returns:
· For Non-Defective Returns: The product condition must be New only. Items must be unused, undamaged, and in their original packaging.
· For Defective Returns: Items are accepted regardless of condition.
· Certain items (e.g., personalized or perishable goods) may not be eligible for return.
Return Method & Fees:
· The return method is By mail.
· For the return label, you will need to Download and print it. Providing and paying for the return label is the Customer responsibility.
· There is a 25% restocking fee for change-of-mind returns. There is No cost (0%) restocking fee for defective or damaged goods.
Refunds:
· The refund processing time is 7 days after receiving the returned item.
· Refunds will be issued to the original payment method.
For More Information:
· Please refer to our Return and Refund Policy for detailed information.
11. Incorrect Shipping Address
Address Accuracy:
· Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returned Packages:
· If a package is returned to us due to an incorrect address:
o We will contact you to arrange reshipment.
o Additional shipping charges may apply.
12. Contact Information
If you have any questions or concerns regarding your shipment, please contact us:
Equipment For Pros
· Customer Service Email: support@EquipmentForPros.com
· Customer Service Phone: (817) 241-3406
· Company Address:
o Equipment For Pros
o 4113 Lovell Ave
o Fort Worth/Texas 76107
o USA
Our customer service team is available Monday to Friday, 9 AM to 5 PM EST.