Refund policy
Effective Date: July 1, 2026
1. Scope and Intent
This Return & Refund Policy applies to all purchases made through Equipment For Pros via www.EquipmentForPros.com ("Website").
By placing an order through our Website, you agree to the terms outlined in this Return & Refund Policy.
2. Contact Information
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact our Customer Support team.
Equipment For Pros
Email: support@EquipmentForPros.com
Phone: (817) 241-3406
Mailing Address
4113 Lovell Ave
Fort Worth, Texas 76107
United States
Customer Service Hours
Monday through Friday
9:00 AM – 5:00 PM Central Time (CT)
We strive to respond to customer inquiries within 24–48 business hours.
3. Return Eligibility
Customers may request a return within 30 days of delivery.
We accept returns for both:
· Defective products
· Non-defective (change-of-mind) products
3.1 Return Conditions
Non-Defective (Change-of-Mind) Returns
To qualify for a return, the item must be:
· New and unused
· Undamaged
· In its original packaging
· Include all accessories, manuals, and documentation
· In resalable condition
Defective or Damaged Products
Defective or damaged items may be returned regardless of condition.
To help us process your claim quickly, please provide photographs or videos showing the damage or defect.
For shipping damage, claims must be reported within 7 days of delivery.
Proof of Purchase
A valid order number or proof of purchase is required for all returns.
4. Return Process
4.1 Requesting a Return
To begin a return:
1. Contact our Customer Support team within 30 days of delivery.
2. Provide:
o Your order number
o Reason for the return
o Photos or videos if the item is defective or damaged
o Please note that change of mind returns are subject to a 25% restocking fee, which will be deducted from your refund
3. Return Authorization:
o After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.
4.2 Preparing Your Return
1. Package the Item Safely:
o Securely pack the item in its original packaging.
o Ensure all accessories, manuals, and free gifts are included.
2. Include Documentation:
o Include the return authorization form and any necessary supporting documents or images.
3. Return Label:
o For the return label, you will need to Download and print it. Providing and paying for the return label is the Customer responsibility.
4.3 Return Shipping
· Method:
o The return method is By mail. Use USPS, UPS, or FedEx.
o Use a trackable shipping method to ensure your package arrives safely.
· Return Window:
o Ship the item within 7 days after receiving the return authorization.
5. Return Shipping Costs & Restocking Fees
· Return Shipping Costs: Return shipping costs are the Customer responsibility.
· Restocking Fees: There is a 25% restocking fee for change-of-mind returns. There is No cost (0%) restocking fee for defective or damaged goods.
6. Return Situations
6.1 Change-of-Mind Returns
· Eligibility:
o Items must be New only, unused, undamaged, and in original packaging.
o Return request must be made within 30 days of receipt.
· Refund:
o A refund will be issued to the original payment method, minus a 25% restocking fee. Return shipping is the Customer responsibility.
6.2 Defective or Damaged Products
· Notification:
o Contact us within 30 days of receiving the item.
· Documentation:
o Provide photos or videos of the defect or damage.
· Resolution:
o We will offer a replacement or a full refund. There is No cost (0%) restocking fee for defective or damaged goods.
6.3 Incorrect Product Received
· Notification:
o Inform us immediately upon receipt.
· Resolution:
o
o We will arrange for the incorrect item to be returned and ensure you receive the correct product.
6.4 Product Never Arrived
· Notification:
o Contact us if your product does not arrive within the estimated delivery time of 4-7 business days.
· Resolution:
o We will initiate an investigation with the carrier.
o If the product is confirmed lost, we will offer a full refund or send a replacement product.
6.5 Order Cancellations
· Before Shipment:
o You can cancel your order for a full refund if it has not yet been shipped.
· After Shipment:
o If the order has already been shipped, please follow the Return and Refund Policy once received. Note that a 25% restocking fee applies.
7. Refunds
7.1 Refund Conditions
· Approval:
o Refunds are issued after we receive and inspect the returned item.
· Notification:
o We will notify you via email regarding the approval or rejection of your refund.
· Condition:
o Items must meet the return eligibility criteria outlined in Section 3.
7.2 Refund Processing
· Method:
o Refunds will be processed to the original payment method used at the time of purchase.
· Refund Processing Time:
o After receiving and inspecting the returned item, the refund processing time is 7 days. It may take additional time for the refund to appear in your account, depending on your bank or credit card issuer.
7.3 Partial Refunds
Partial refunds may be granted in certain situations:
· Condition Issues:
o Items not in original condition, damaged, or missing parts for reasons not due to our error.
· Late Returns:
o Items returned more than 30 days after delivery.
8. Exchanges
We gladly replace products that are:
· Defective
· Damaged
· Incorrectly shipped
If an alternate size, color, or variation is available for a product, we may also accommodate exchange requests when feasible.
To request an exchange, contact:
support@EquipmentForPros.com
9. Return & Refund Timeframes
· Window:
o Returns must be reported within 30 days of receiving the product.
· Refund Processing Time:
o After receiving and inspecting the returned item, the refund processing time is 7 days.
10. Legal Rights
Nothing in this Return & Refund Policy limits or excludes any rights you may have under applicable federal, state, or local consumer protection laws.
11. Questions & Support
If you have questions about returns, refunds, exchanges, or cancellations, please contact us.
Equipment For Pros
Website: www.EquipmentForPros.com
Email: support@EquipmentForPros.com
Phone: (817) 241-3406
Customer Service Hours
Monday through Friday
9:00 AM – 5:00 PM Central Time (CT)
Mailing Address
4113 Lovell Ave
Fort Worth, Texas 76107
United States
Note: By making a purchase on our Website, you agree to this Return and Refund Policy.